Frequently Asked Questions
Everything you need to know about shopping with ZOYA
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
What is your return and exchange policy?
You can return or exchange any unworn item with original tags attached within 30 days of delivery. Returns are processed within 5 business days of receipt.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True-Fit' chart for the most accurate sizing.
Which payment methods do you accept?
ZOYA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.